Defence Infrastructure Organisation Amey adopts digital solution to better support Service families

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The Government’s Decent Homes standard states that Service homes are free of serious hazards, are in a reasonable state of repair, and have efficient heating and effective insulation. Amey is committed to supporting the client to meet these standards and recently introduced AI-powered visual assistance to enable engineers to deliver a more effective service.

TechSee enables residents to transmit video and images of technical issues to remote operatives. The Amey customer care team are then able to virtually assess the job ahead of attending the property – ensuring that the correct engineer is being sent, and that they have the right tools to resolve the issue.


Heating related tasks significantly improved, with 39% of calls being resolved using the technology. We’ve also been using it to better assess damp and mould issues in homes which has enabled our engineers to fully understand issues ahead of their visit, allowing them to take the appropriate level of action to support families.

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