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This could be due to a number of factors which could include card information provided, address information or other specific information relating to the card used. You may wish to contact your card provider in the first instance.

Amey LG Ltd adhere to the rules around Credit and Debit card payments. No data is passed to any third party and is held securely within Amey LG Ltd.

In regard to our refund policy, each specific transaction carries different terms and conditions and for information on these specifics please telephone 01865 713539 or onlinepayments@amey.co.uk for further information and guidance.

Office hours are 09:00 – 18:00 Monday to Friday excluding Bank Holidays, Christmas and New Year.

If you have spoken with your Card provider and are still experiencing difficulties, please contact us during office hours using details as advised above.

Payment Complete

Thank you for your payment.

Amey LG Ltd adhere to the rules around Credit and Debit card payments. No data is passed to any third party and is held securely within Amey LG Ltd.

In regard to our refund policy, each specific transaction carries different terms and conditions and for information on these specifics please telephone 01865 713539 or onlinepayments@amey.co.uk for further information and guidance.

Office hours are 09:00 – 18:00 Monday to Friday excluding Bank Holidays, Christmas and New Year.

If you are based in Surrey and your payment is in relation to a new annual garden waste subscription or a renewal of an existing garden waste subscription, please visit the following web address to arrange payment:- https://www.jointwastesolutions.org/request/subscribe-to-garden-waste-service/

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