Amey’s intelligent software powers UK’s first single display customer information systems

Lyndsay Laird, Senior Media Manager
05 December 2016
Image of a departure board,
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Leading engineering and support services provider, Amey, has provided the intelligent software solution behind Virgin Trains’ new customer information systems at Birmingham International.

The systems are the first of their kind in operation on the UK’s rail network and the unique design combines information that would traditionally be shown across multiple boards on to a single display. This approach makes the signs more user-friendly and has improved the look and feel of the concourse as part of Virgin Trains’ £1million Station of the Future project.

Jonathan Sumner, Amey’s Project Manager said:

“Virgin challenged us to develop a bespoke software solution that would help create better journeys for passengers as part of their vision to create a Station for the Future.

Our intelligent approach combines the latest in cutting-edge technology but it’s the skills and the experience of our people that allowed us to apply it in a way that’s never been seen before in the rail industry.”

“Clear and concise information is key to having a good customer experience,” explained Simon Greaves, Virgin Trains Station Manager at Birmingham International.  “Amey were able to take on board our ideas and deliver what I believe represents a real step change in how we present information to our customers.”

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