Lynnbottom Household Waste Recycling Centre in Isle of Wight
Working in partnership with the Isle of Wight Council, Amey has expanded Lynnbottom Household Waste Recycling Centre (HWRC), enhanced its services to residents and businesses and seen a big improvement in recycling rates.
In 2016 Amey began the work of updating the Household Waste Recycling Centre at Lynbottom near Newport on the Isle of Wight. First created in the 1970s, the facility was outdated and too small to service the island’s needs. Used by nearly all of the islanders for recycling and disposing of their unwanted household items, the centre was also being used by traders to dispose of commercial waste.
Making more efficient Lynnbottom Household Waste Recycling Centre
During a two-week shutdown in (month) Amey managed communications and offered alternative disposal routes while the centre was refurbished and redesigned. The key aim was to increase capacity and improve the management of both domestic and commercial waste, at the same time improving recycling rates.
At the centre, we increased recycling bays from 11 to 17 and doubled the number of parking spaces from six to 12, improving traffic flow and reducing waiting times. Users now follow clear signs that follow national WRAP imagery and guidance, making it easier for them to dispose of their waste correctly, reducing contamination. With an analysis of the visitor demographic showing a need to improve accessibility to assist people with difficulties, we created a dual-purpose accessibility bay that doubles as a trailer bay.
Pay as you throw
The facility’s new Commercial Waste Recycling Centre allows trades and businesses to recycle their waste through an innovative ‘pay as you throw’ system. Previously only able to dispose of their waste through commercial contracts, businesses on the island can now simply turn up and pay for what they throw away.
How reuse old furniture can help to community development
Amey has created a partnership with a local, independent furniture and re-use charity called Storeroom2010 for enhancing community development. The organisation can sell any items arriving at the centre that are suitable for re-use or re-sale at its outlet in Cowes. It uses the funds to benefit local residents, while providing accredited training to unemployed people. In an area which suffers disproportionally high unemployment and child poverty compared to many other areas in the UK, Storeroom2010 enables families to affordably furnish their homes. It’s a truly holistic approach to waste management.
Amey has achieved its aim of increasing recycling rates. In 2015/16, before the expansion and improvement works took place, Lynnbottom HWRC recycled 2,223 tonnes of waste. In the year following the works, the facility recycled 6,701 tonnes of waste – an increase of 201%.
Between August 2016 and November 2017, more than 110,000 people used the facility: an average of over 7,000 per month. It is not only well-used, but it offers everyone a more pleasant experience, too, judging by the positive customer comments on the site’s feedback cards. And it is the dedicated customer-serving attitude of our staff that makes all the difference.
“A wonderful transformation from how it was before. Your staff are wonderful and always ready to help. The service is always efficient and quick.” (quote code)
“I absolutely love the people working here, so friendly, funny and kind. I bring cakes for them! The site…is very efficient and clean and so easy to access, I actually enjoy this chore of mine.” (quote code)
“The set-up works well and the guys are really helpful. Excellent!” (quote code)
“Very helpful, considerate staff. Clean, safe site.” (quote code)
“Excellent service at all times. Helpful and friendly staff. Long may it continue.” - (quote code)
“Very nice staff, friendly, helpful service. It’s a pleasure to come to this facility. Long may it continue.” (quote code)