We support the people and organisations who keep our country safe by making sure they have the vehicles, equipment, work places and housing they need. 

Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

With immediate effect and until further notice Occupancy Services will move to a ‘digital’ service.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the guidance here:

Contacting our Defence Customer Service Centre during the Coronavirus crisis

Coronavirus (COVID-19) guidance for Service Family Accommodation

In response to the rapidly changing situation regarding coronavirus (COVID-19) we will continue to monitor and follow Government advice and guidance from Public Health England.

We are committed to ensuring the safety of our customers, employees and supply chain partners and whilst we will continue to carry our repairs/maintenance in Service Family Accommodation (SFA) we have updated our core operating procedure and appreciate your support during this time.

Recognising families concerns about social shielding, an animated video has been issued explaining how our engineers will work safely and hygienically to ensure important statutory inspections are completed.


In the continuing UK interests of controlling the spread of Covid-19, and to protect the health of Service families and DIO and Amey staffs, once a property has been recorded as ‘self-isolating’ it will be categorised as such for a minimum of 17 days from the point of notification/recording. At the end of this period, Amey will contact the occupants to seek confirmation it is safe to enter the property. This clarifies earlier advice and will be introduced immediately.

Coronavirus (COVID-19) guidance for Service Family Accommodation

Covid-19 - Frequently Asked Questions for the MOD housing community

DIO and our Industry Partners recognise that this is a very anxious time for you all and our priority is to ensure your safety and that of our staff and supply chain partners.

Working closely with our stakeholders, including the Families Federation, we have captured frequently asked questions (FAQs) from Serving Personnel and their families. We hope you will find the answers useful and informative.

This list is not exhaustive and we realise that Service Personnel and their families will have many more questions over the coming weeks. We will seek to address all questions as they arise and will be adding to this FAQ list so please do keep checking it. DIO is not the policy holder for many questions asked but we are liaising with other MOD departments to develop as comprehensive a list of answers to your questions as we can.

National Housing Prime Contract performance

Creating better defence communities

Defence is a national effort – our country’s Armed Forces rely on our support so they can focus on their work. Using our experience and expertise, we work closely with the military by:

  • Understanding our customers – to give our Armed Forces the quality services they need
  • Providing and maintaining the right equipment and places – so our military customers can operate safely and efficiently
  • Planning carefully and responding quickly – to minimise disruption and keep things up and running
  • Doing more for less – so more can be spent on manpower, equipment and training

Our commitment to the armed forces

Our continued commitment to supporting the armed forces community has been recognised as we have been awarded a silver Defence Employer Recognition Scheme(ERS) award.

The Scheme (ERS) encourages employers to support defence and inspire others to do the same. We have aligned our values and activities to the Armed Forces Covenant which means we make it our mission to treat serving and ex-service personnel fairly.

Working with recruitment specialists, CivvyStreet and Career Transition Partnership, we promote a range of Armed Forces friendly positions and openly employ members of the community. We now offer 5 days additional paid leave for the annual 2 week deployment exercise and our teams volunteer to support veterans and the wider community.

We are actively looking for ways to enhance our support for the Armed Forces Corporate Covenant.

Engineering plant and equipment

We work closely, in our ALC JV with Babcock, with the Army, Royal Navy and Royal Air Force to provide the construction and engineering equipment and vehicles they need.

Whether it’s cranes, dump trucks, excavators and bulldozers, or drilling equipment and forklifts, we make sure our Armed Forces’ assets work properly and get to wherever in the world they are needed.

Our teams provide everything from equipment maintenance and repair, spares support, training and technical documentation, to allow our clients to focus on their operations, often in hostile environments. And we help them get the best from their fleet, by understanding their needs and streamlining the equipment available to them, so they have exactly what they want, when they want it. We also help them hire their contingency equipment to reduce costs.

  • 2,300 assets including vehicles and other pieces of equipment maintained and made available
  • 15 operational bases in across the UK, Germany and Cyprus - but we provide equipment worldwide

Estate maintenance and improvement

Every day, we help our clients run their organisations smoothly, by looking after the maintenance, operation and improvement of their buildings and grounds, so they don’t have to.

We take care of the majority of the Ministry of Defence’s sites across the UK, responding to over 1,500 calls every day, and carrying out the inspections, maintenance, installation and construction needed to keep their sites safe and working effectively.

Our nationwide network of on-site maintenance teams work closely with their local customer communities, to provide them with comfortable, high quality living and working environments – in turn allowing them to provide the services that keep the country safe.

  • 23,000 buildings (or 95km2 of estate) managed and maintained for the MOD at over 250 locations across the UK
  • 1,500+ calls received and responded to every day

Service housing

We work hard to make sure military housing operates smoothly and safely, making life easier for servicemen and women, their families and the civilian teams who work alongside them. From minor building refurbishments to constructing entire new facilities, we work with the Defence Infrastructure Organisation to provide good quality accommodation for service families.

We support the nation’s Armed Forces by looking after over 45,000 military homes throughout the UK some older than HMS Victory and others on modern housing estates. Whether we’re managing and maintaining properties, gardens and communal areas through a programme of planned work, or reacting quickly to resolve issues when something isn’t working as it should, we help service personnel and their families by keeping their homes in the best possible condition.

We also identify where there’s a need to modernise accommodation and carry out the programmes that enhance the quality of life for Service Personnel and their families. And when they’re posted to another base in the UK, we’re there to manage the move for them.

  • Over 1,500 calls received
  • 1,000 orders completed every day
  • 15,000+ house moves organised every year

Estate facilities management

We help the nation’s defence organisations to focus on their business without having to think about what’s going on ‘behind the scenes’ with their estate.

Working with the MOD at their Whitehall headquarters in London we deliver services known as soft facilities management. This means we keep offices and accommodation clean, safe and working efficiently – whether this is through the running of the helpdesk MOD through to taking care of all their reception, concierge, office, meeting room and IT service needs.

We also then provide the cleaning, catering and project management services to allow clients to carry out their own work more effectively. We work with them to undertake major projects to further improve their environments, and make best use of the space available, in their prestigious historic buildings.

  • 16+ years’ experience of keeping the MOD’s headquarters safe, clean and running smoothly
  • Over 3,500 staff and 100,000 visitors a year hosted in the MOD’s modern, clean and flexible environment


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