We support the people and organisations who keep our country safe by making sure they have the vehicles, equipment, work places and housing they need. 

National Housing Prime Contract performance

We’re committed to providing an open and honest service for our military families and regularly publish our housing contracts performance figures. We care about our armed forces and use these figures to help drive change and improvements. We are committed to providing military personnel with the homes and facilities they deserve.

Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

With immediate effect and until further notice Occupancy Services will move to a ‘digital’ service.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the guidance here:

England Lockdown - National Housing Prime

Contacting our Defence Customer Service Centre during the Coronavirus crisis

Coronavirus (COVID-19) guidance for Service Family Accommodation

In response to the rapidly changing situation regarding coronavirus (COVID-19) we will continue to monitor and follow Government advice and guidance from Public Health England.

We are committed to ensuring the safety of our customers, employees and supply chain partners and whilst we will continue to carry our repairs/maintenance in Service Family Accommodation (SFA) we have updated our core operating procedure and appreciate your support during this time.

Recognising families concerns about social shielding, an animated video has been issued explaining how our engineers will work safely and hygienically to ensure important statutory inspections are completed.

In the continuing UK interests of controlling the spread of Covid-19, and to protect the health of Service families and DIO and Amey staffs, once a property has been recorded as ‘self-isolating’ it will be categorised as such for a minimum of 17 days from the point of notification/recording. At the end of this period, Amey will contact the occupants to seek confirmation it is safe to enter the property. This clarifies earlier advice and will be introduced immediately.

Coronavirus (COVID-19) guidance for Service Family Accommodation

Covid-19 - Frequently Asked Questions for the MOD housing community

DIO and our Industry Partners recognise that this is a very anxious time for you all and our priority is to ensure your safety and that of our staff and supply chain partners.

Working closely with our stakeholders, including the Families Federation, we have captured frequently asked questions (FAQs) from Serving Personnel and their families. We hope you will find the answers useful and informative.

This list is not exhaustive and we realise that Service Personnel and their families will have many more questions over the coming weeks. We will seek to address all questions as they arise and will be adding to this FAQ list so please do keep checking it. DIO is not the policy holder for many questions asked but we are liaising with other MOD departments to develop as comprehensive a list of answers to your questions as we can.

Our work across the defence estate

At Amey we understand our country’s armed forces and provide support, knowledge and specialist expertise to ensure our service personnel can continue to keep the country safe.

Our extensive understanding and appreciation of the defence sector, the military family and its relationship with the general public means that nobody is better placed to deliver against the MODs mission.

The strength of our supply chain relationships and our understanding of the environments we operate in means we are a strong and resilient partner who can be trusted to continue to provide essential services even through times of aversity

We employ a people focused, collaborative approach that is backed up by data – to inform smart solutions that will manage assets in a way that creates better outcomes for our customers.
Our experience across the defence estate

The Amey team deliver and maintain critical defence infrastructure across the UK and invest £300m each year on behalf of the MoD and DIO. We maintain 23,000 military buildings at 250 locations across the UK; including medical and rehabilitation centres and operational airfields, defence munitions centres, multiple barracks and operational airfields - across all three services.

We make sure our service personnel and their families have the homes and facilities to carry out their vital work. We maintain 51,000 service family homes each year, handling over 100,000 interactions a month, with our specially trained staff working hard to ensure our Armed Forces and their families get the homes they deserve.

Working in partnership, we deploy and maintain construction and engineering vehicles used by British forces around the world, training personnel in how to use them.

Creating a sustainable future for military communities

Our teams leave a social footprint and care about the ongoing health and wellbeing of service communities. We work to positively add value to the wider Armed Forces community and actively engage forces charities and our defence clients to align our vision with our continued commitment to the Armed Forces.

Amey focuses on opening doors to those within our military communities. We recognise the unique skills and experience service leavers and veterans possess and proactively encourage and support their employment and personal development. As a result, we have a large population of ex-service personal working across the entire Amey Group, with 9% of our defence workforce coming from a military background. Likewise, we support and promote Reservists within the organisation – currently providing an additional paid annual leave to support with annual training requirements.

Our national footprint means we are well placed to support the continued employment of military spouses or partners when they are called to move – and through our partnership with SSAFA, the armed forces charity, we can also provide practical and emotional support. This activity has helped Amey attain Gold status in the Defence Employment Recognition Scheme.


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