We have an exciting opportunity for a HR Administrator to join our team in Liverpool. The role is based at our offices in Speke.
Fundamental to living our core values is having great people in our business. That's why we believe that Amey is only as great as the people we employ. We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees. Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.
What is the purpose of this role?
To provide excellent customer service to all clients and customers who contact the department and to effectively take ownership of all tasks which are assigned to you by the Operational Support Team Leader. Take ownership of issues and resolve in the most efficient and effective manner always. Effectively balance business needs with the needs of the client to ensure a satisfactory and mutually beneficial resolution to all issues.
What will this role involve?
Working from an email account and dealing with tasks/queries, in keeping with SLA
Take ownership of all tasks assigned in a timely, professional and accurate manner
Adhere to confidentiality requirements and the Data Protection Act
Use effective communication to keep escalations to a minimum
Deliver excellent customer service and manage the needs of customers through a range of communication channels (phone and email)
Be accountable for meeting individual and team goals (KPIs)
Continuously identify work process improvements and communicate to Team Leader
Provide administration and business support functions across all service areas as directed, ensuring that an effective and customer focused service is delivered within required timescales
Collation and input all data as necessary to ensure Service Performance is maintained and all contractual and non-contractual management reporting requirements are satisfied
To prioritise work load and co-ordinate with team members and Team Leader to ensure all tasks are dealt with in date order, unless advised otherwise by the Team Leader due to business needs
Record all administrative tasks with accuracy and due diligence
Escalate any discrepancies with paperwork to relevant HSEQ representatives for investigation
Answer and resolve inquiries by clarifying desired information; researching, locating, and providing information
Update job knowledge by participating in educational opportunities
Enhance organisation’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Contribute to a positive and energetic environment
What are we looking for?
Excellent interpersonal, written, verbal, communication skills required
Articulate and friendly telephone manner
Multi-tasking in a fast-paced environment
Good understanding of administration practices and disciplines
Good standard of numeracy
Ability to work well within a team environment
Proven IT skills and use of Data bases
Works Manager Experience
Reporting / Data Analytics
Self-motivated, leads, motivates and enthuses team to achieve results
Demonstrable previous administration experience
Experience in a customer centric role
Experience in supporting operational performance
Knowledge and experience of working within strict SLAs
What makes this role unique?
You will maintain administration processes, practices and systems to ensure effective and efficient execution of duties, in line with defined SLAs, particularly focused on HR Administration.