We are looking for an enthusiastic and experienced Mobile Customer Service Agent to join us to work with our team across the Warwick areas.
Are you looking for a new role where you can make a difference in your local community? Do you want to be a part of a team of over 20,000 dedicated employees helping to create better places to live, work and travel? Well look no further.
We are looking for an enthusiastic and experienced Customer service Agent to join us to work with our team based in Warwick (but with frequent travel across the region, van provided).
What is the purpose of this role?
The Customer Service Agent will work closely with the Customer Service Manager to manage all the customer and stakeholder communication around our water and waste capital programme in the West area of the Severn Trent region.
Location: Based in Warwick, but with frequent travel across the region
Working hours: 42 hours a week
Shift Pattern: Monday to Friday 08:00-16:00
What will this role involve?
This will include (but not limited to):
Identifying the customer and stakeholder impact of our capital work, through site visits and liaison with Project Managers
Responsible for the Customer Management Plans, for each scheme, throughout the life cycle of the scheme
All customer and stakeholder communications – including letters, text alerts, social media, public drop-ins, Council/Parish Council meetings
Working with Severn Trent’s Capital Communications Team for press releases and webpage updates
Liaise with Severn Trent’s Business Compensation Team
Manage and record all customer contacts
Manage Amey and our Client, Severn Trent’s brand and reputation, throughout the customer journey of our planned work programme
Assist in ensuring that the site and office staff are delivering excellent customer service for Amey and Severn Trent
Liaise with Severn Trent’s capital delivery teams and Amey project teams
Responsible for issuing scheme completion questionnaires
To support and service the client and ensure all agreed client and internal Key Performance Indicators (KPI’s) are met or exceeded
What are we looking for?
Customer Service related qualification or demonstrable communications/stakeholder experience
Relevant experience working in the service/utility sectors
Strong influencing and customer management skills
Passionate about, and motivated to, delivering a world class customer experience
Excellent verbal, visual and written communication
Customer-centric thinking and empathy for the audience
Self-motivated, tenacious and results oriented with a positive outlook
Ability to act upon their own initiative, problem solve and make sound judgements and decisions
Ability to work in a fast-paced environment
Excellent organisational and time management skills
Computer literate to include Microsoft Word, Excel and PowerPoint
Must have a full UK driving licence.
What makes Amey unique?
You will be a part of the Amey family, creating better places to live, work and travel. In addition, we will support you in developing your career. In return for your commitment, you be eligible to receive exceptional benefits packages such as:
A wealth of career and development opportunities within Amey
Paid holiday with the option to buy additional holiday
Child Care Vouchers
Discounts at high street stores and more!
Discounted Gym Membership, Travel Insurance and Car Incentive Scheme