Providing value to our customers

Customers are at the heart of everything we do.

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Economic prosperity, improved health, supporting employment and skills, green energy and reduced waste are just some of the sustainability challenges facing our customers today. These aren’t issues that can be solved overnight – they require long-term, collaborative working to support making informed choices.

Sustainable asset management

For us, asset management is about maximising value from infrastructure assets in a structured and predictable way throughout their lifecycle. We seek to fully understand and optimise assets by introducing lifecycle thinking in every service. This allows our employees and customers to understand the balance between cost, risk and performance, whether this is environmental, social or economic.

Sustainable procurement

We believe sustainable procurement is good procurement. We do not consider it as an ‘add on’ but integrated into our processes that we implement social and ethical purchasing. This minimises our environmental impact and delivers economically strong solutions, all of which are fundamental to our business strategy. We expect all organisations within our supply chain to adhere to this and support our objectives.

Our approach is to select the most capable suppliers who will work collaboratively with us to build long-term relationships. These will offer mutual benefits to Amey’s financial performance and produce a fair return on their investment.

In 2010, we introduced an online pre-qualification supplier portal, with the aim of making it easier for suppliers of all sizes to access opportunities with us. To date, over 3,000 potential suppliers have registered their interest, of which 60% of these have a turnover of less than £5 million.

Smart IT

We recognise there is huge potential to address some of society’s sustainability challenges using technology and we aim to be amongst the best. Darryl Salmons, Chief Information Officer (CIO) at Amey, has been named as one the most progressive CIOs in the UK business economy, reaching 46th place in the CIO 100 list. This annual list recognises the UK’s top CIOs who are driving process improvement, using technology to enhance customer experience and driving efficiencies and economic performance.

A previous example of this was On our recent mobilisation of our highways account in Liverpool. We used a rapid smartphone survey to capture the state of assets in both video and map data. The smartphones were designed to be mounted on vehicles for use in parks or used as handheld devices on footpaths, to quickly assess maintenance issues. These video surveys were also uploaded to public websites to provide featured walks as tourist and leisure attractions.

Innovation

Amey Ideas is an online tool for engaging with employees and external parties to capture, share, evaluate and manage concepts through to delivery. The system supports our ambition to be an innovative business that is always looking for better ways of working.