The People Services team are responsible for administering changes to employee records that have been requested by you or your manager via Employee Self Services (ESS) / Manager Self Service (MSS). This makes sure our people are paid correctly each month.
Colleague experience is our top priority, we always want to know if there are any aspects of our service that we can improve, or positive experiences that we can replicate and so your feedback is valuable to us.
If you contact us by email, you will always receive a survey request about your experience. The survey is very short and we would be grateful if you could take a couple of minutes to complete it.
We field an average 11,000 contacts a month and our service can be defined by the areas below: