Employee Assistance Programme
Our Employee Assistance Programme (EAP) offering is provided by Health Assured (part of Medigold). They offer a wide range of services to Amey employees which are free and confidential.
Call 24/7, 365 days a year
Their confidential counselling and information line 0800 130 3414 is available 24/7, 365 days a year to help with all issues and provide expert guidance and counselling whatever the problem. This is available not just for Amey employees but also immediate family members (spouse/partners and children aged 16 to 24 in full time education, living in the same household).
As well as providing counselling support Health Assured offer advice on legal matters, childcare, elderly care and finances.
You can access the service by calling:
- Phone: 0800 130 3414
- International: +44 (0) 1482 639 981
- Minicom: 01482 661 911 (8.30am – 6.00pm)
Health Assured Wisdom App
This is a fantastic free resource available to all Amey employees – download the Health Assured Wisdom mobile App and register using code MHA147812. Click here to find out more.
This App is free to all Amey employees and is full of great features designed to support your mental wellbeing with mood trackers, articles, and helpful videos. It also includes features designed to improve your physical wellbeing with programmes, reminders, and active challenges. You can create leaderboards and compete with colleagues in wellbeing challenges!
If you’re not quite ready to pick up the phone, or you're on the move, you can also use the live chat function to message one of the EAP team.
Watch this short video to find out more.
If you have any technical issues when logging into the App for the first time you can email Client.Services@HealthAssured.co.uk
People managers
If your role involves managing or looking after a team of people, you can use the EAP service to request guidance and support on any employee cases you’re supporting. You can seek support for a variety of situations and issues. This might be with issues such as communicating change, holding difficult conversations, workplace conflict, return to work support or post-trauma support.
Use the Managers Guide to EAP and the Managers FAQs to the right of this page for further information and guidance.
You can also refer a member of your team to the EAP service but it's vital you discuss the referral with your team member prior to making the referral to obtain their consent. Once you've made the referral a counsellor will contact the individual to offer support and will let you know once contact has been made.
Use this link to make a referral.
Critical Incident Support
Following a critical incident, Critical Incident Stress Debriefs (CISD) can be used as a proactive intervention. This is best done within 24-72 hours of the incident. A CISD has three main objectives:
- Mitigate the impact of a traumatic incident.
- Aid in the psychological recovery of otherwise healthy people distressed by a traumatic incident.
- Identify those who may benefit from additional support services, or a referral for specialised counselling.
This service is not included in the core EAP contract and so must be funded by the contract.
To find out more about the practicalities of how a CISD is run refer to the CISD support guide. The EAP have also published a guide to supporting employees following a traumatic event, this can be found here.
The Mental Health Hour
This is a weekly Q&A with a counsellor that will take place on Health Assured’s Instagram page every Thursday at 12 pm.
Carefully selected topics will get determined by the most frequent types of calls and queries they receive via the 24/7 counselling helpline. Each week, they will pick a different mental health related topic to focus on.
So make sure you head over to Health Assured’s Instagram page @healthassured_ and give them a follow before then.
The Q&A box for the session will go live on their Instagram story each Wednesday at 9am to allow you 24 hours to submit your questions surrounding the weekly topic.