Advice about Coronavirus

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This page is open for all employees on any device. Last updated at 08:42 on Thursday 28th May (update to symptoms advice from the Government).

The Q&As are updated frequently - please do take a look if you're seeking specific information. Thank you.

If you'd like to ask questions that aren't covered by the content on these pages, please post these in our Coronavirus Yammer Group. Our Coronavirus guidance and common questions can be found on this page, including how to log potential cases with MSS and Croner Advice Service and information regarding sick pay.

Government update on symptoms - 18th May

The Government issued a press release with a statement from the UK Chief Medical Officers on an update to Coronavirus symptoms (see addition to external links on the right of this page).

"From today, all individuals should self-isolate if they develop a new continuous cough or fever or anosmia.

Anosmia is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked.

We have been closely monitoring the emerging data and evidence on COVID-19 and, after thorough consideration, we are now confident enough to recommend this new measure.

The individual’s households should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell."


Coronavirus update: UK lockdown - 10th May

Following the Prime Minister's broadcast last night, we can confirm that at present there will be no changes to current working arrangements. Over 10,000 of our employees are classed as key workers, which means that two thirds of you are still out there doing your jobs on the frontline, and others should continue working from home.

We are continuing to work on plans for when government further relax the lockdown, and will only implement further changes in line with government guidance.


Amey's statement on the Coronavirus

Please visit this page to view our external statement about the pandemic, which gives praise to our frontline workers

It is important for all employees to remember that they should not talk to the media directly.

Any enquiries from journalists should be forwarded to the press office on 01865 713240 or Please pass any requests relating to the media to us, including requests for advertisements, quotes, testimonials or statements.


Coronavirus test available 

Those with symptoms advised to book online as soon as possible.

Information for how you can arrange a Coronavirus test has now been published. If you or a team member develop a new continuous cough or fever or anosmia (change in sense of taste or smell), you are strongly advised to arrange a test via the relevant link below.

Arrangements for testing

  • How to access the tests -  click on this link

Sharing your test results
If you have a test and are comfortable to do so, please share the result with your manager. Due to the General Data Protection Regulation (GDPR), you do not have to share your results with your manager if you do not want to.

Important information about the test

  • It can only tell you if you have the virus now.
  • It cannot tell you if you have previously had the virus; there is not currently a proven test for this.
  • It can be self-administered at home or through one of the regional testing centres.
  • If you take the test, please share the results with your manager, so they can provide you with the right support and help you return to work at the right time.
  • The Government website is understandably very busy, so please do keep trying to access the booking system for their online test if you don’t get through first time.

Action for people managers

  • Ensure you know how to key Coronavirus-related absence correctly in MSS (see the updated Quick Guide and support for managers here).
  • You will be asked, in a separate email, to urgently contact employees who are self-isolating, to encourage them to arrange a test and let you know the result.

Amey’s frontline workers

We have nearly 10,000 employees identified as key workers, supporting the critical role Amey is continuing to play in the delivery of public services across the UK. You can see the full list of Amey key workers in the Q&A section of our Coronavirus Advice web pages.

What to do if you have symptoms

Stay at home for seven days if you have either:

  • a high temperature
  • a new continuous cough
  • anosmia (change in sense of taste or smell)

If you have Coronavirus symptoms:

  • do not go to a GP surgery, pharmacy or hospital
  • you do not need to contact 111 to tell them you’re staying at home
  • testing for Coronavirus is not needed if you’re staying at home

What do I do if I have to stay at home?

If you live alone:

If you have symptoms of Coronavirus infection (COVID-19), however mild, stay at home and do not leave your house for seven days from when your symptoms started. After seven days if you do not have a high temperature, you do not need to continue to self-isolate. If you still have a high temperature, keep self-isolating until your temperature returns to normal.

If you live with other people:

If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. See the explanatory diagram.

For anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. The ending isolation section below has more information, and see the explanatory diagram

Stay at home

You and all household members should remain at home. Do not go to work, school, or public areas, and do not use public transport or taxis.

If possible, you should not go out even to buy food or other essentials, other than exercise, and in that case at a safe distance from others. The 14-day period starts from the day the first person in your house became ill.

I can’t come to work-who do I tell?

You must call your line manager and advise them you are unable to come to work and the duration you expect to be off (seven or 14 days).

When do I contact the NHS?

For most people the illness will be minor over the counter treatments like paracetamol helps and, drinking plenty of water

If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after seven days, then use the NHS 111 online Coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999. Do not go to A&E departments as they will direct you to 111 or 999.

Ending self-isolation

Living alone:

If you have had symptoms you should end self-isolation seven days after you 1st became ill.

Living with others:

All household members who remain well may end household-isolation after 14 days. The 14-day period starts from the day illness began in the first person to become ill.

14 days is the incubation period for Coronavirus; people who remain well after 14 days are unlikely to be infectious.

After seven days, if the first person to become ill feels better and no longer has a high temperature, they can return to their normal routine.

If any other household members become unwell during the 14-day household-isolation period, they should follow the same advice - i.e. after seven days of their symptoms starting, if they feel better and no longer have a high temperature, they can also return to their normal routine.

What if someone isn’t better after 14 days?

If any ill person in the household has not had any signs of improvement and have not already sought medical advice, they should contact NHS 111 online. If your home has no internet access, you should call NHS 111.

The cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to self-isolate for more than seven days.

More help

This will be challenging for everyone. There is more guidance from the government here.

There is plenty we can all do - make a plan, share contacts with your neighbours. And check-out the Wellbeing advice link on this page.

What we can we all do?

We all have a role to play.

Here is some advice on how to limit the spread of all kinds of infections. Please do follow this advice to keep yourself, your loved ones and others safe.

Always follow good hygiene practice, which helps protect from all kinds of infections:

  • Catch it. Germs spread easily – always carry tissues and use them to catch your cough or sneeze.
  • Bin it. Germs can live on tissues for several hours; bin them as soon as you can.
  • Kill it. Hands transfer germs to every surface they touch. Clean your hands as soon as you can – wash them for 20 seconds (about the time it takes to sing happy birthday or The Archers theme tune).

You can keep updated from this page.

Please print a copy of the poster available via the button above and display in your local office or depot to ensure all employees are aware of this advice.