England Lockdown - National Housing Prime

As England enters another period of lockdown, new restrictions have been introduced similar to those already in place within the devolved administrations. However, on this occasion, Government guidance will have no direct impact on the delivery of improvement works, repairs and maintenance services and move-in/outs. The GOV.UK Covid-19 guidance will be updated accordingly.

In accordance with current Covid-19 safe working arrangements and Government guidance, the following measures will be applied immediately:

  • Improvement works - we will continue to undertake improvement works on void properties. In occupied properties, internal and external improvement projects will continue where occupants are not self-isolating.
  • Move-In/Outs - we shall reintroduce ‘virtual’ pre-move-out and move-in/out inspections to minimise contact and reduce the operational impact of delayed moves or follow on assignments.
  • Safety checks – provided occupants are not self-isolating, planned statutory and mandatory checks will continue as these are safety critical (Amey will phone ahead to confirm with occupants before attending the property).
  • Response maintenance – All levels of maintenance (Emergency, Critical, Urgent and Routine) will be undertaken during this lockdown period.
  • Grounds maintenance - these tasks will continue as required in accordance with social distancing guidelines.

If work is scheduled in a property, an Amey engineer will call ahead to confirm the time of arrival.  If any household members have tested positive for COVID-19 or are self-isolating it’s vital that we are alerted beforehand so the appointment can be rescheduled for when the self-isolation period has ended. We all have a responsibility to keep each other safe and our short film explains how essential gas and electrical checks and other routine visits will be managed during these unprecedented times.

Moving In and Out of SFA
The Government has issued guidance on moving house, and moves are being permitted; this situation will continue to be monitored. If Service personnel are due to move into or out of SFA throughout the UK during the lockdown they should contact Amey for up-to-date guidance.

Substitute Accommodation
The lockdown may restrict the ability of Mears to provide a full Substitute Accommodation service. For example, although Government guidance indicates that house moves can still take place, the closure of letting agents and hotels may impact on the ability to source properties during this period. The latest up to date guidance will be placed on the GOV.UK site as soon as possible. If Service personnel are due to move during this time, or require any information regarding Substitute Accommodation, including repairs and maintenance, please refer to this site.

Staying safe
Amey employees and supply chain partners understand the requirements to wear face coverings when entering occupied SFA and are committed to following rigorous working practices before and during visits to military homes.

Further information can be found on our webpages

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