Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

Occupancy Services re-opened the telephone service on 17th June.


You should be aware that we are anticipating a high volume of telephone calls, as we re-open the Occupancy Services telephone functionality.

We continue to work closely with DIO, the single services, Agility and our Industry Partners, in line with UK Government guidance, to reactivate housing services in a phased and orderly way, currently prioritising any entitled service family moves. 

You can continue to submit applications and book appointments in the normal way through the e1132 system via the Defence Intranet: https://e1132.domis-r.r.mil.uk/e1132/

Email: occupancyservices@ameydefenceservices.co.uk

Text message: 07860063410

I would also like to encourage the use of our digital (non-telephone) channels for all non-critical communication. For a full range of contact options, including email, text message and messenger platforms, please see: www.ameydefenceservices.co.uk/housing/contact-us

Moving all non-critical communications, onto our digital channels will allow us to work more flexibly in the national effort to combat the spread of coronavirus, and enable us to dedicate fixed resources to the phone lines to handle urgent repairs and infrastructure support requests.

As a precaution we have also closed our face-to-face local customer service centres, but local centre staff remain available remotely to support issue resolution.

You may also wish to log issues online:

Housing repairs: Click Here

Establishment repairs: Click Here

Complaints: Click Here

 

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