Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

With immediate effect and until further notice Occupancy Services will move to a ‘digital’ service.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the guidance here:


Text message: 07860063410

Access to the application system via the Defence Intranet:

I would also like to encourage the use of our digital (non-telephone) channels for all non-critical communication. For a full range of contact options, including email, text message and messenger platforms, please see:

Moving Occupancy Services, and all non-critical communications, onto our digital channels will allow us to work more flexibly in the national effort to combat the spread of coronavirus, and enable us to dedicate fixed resources to the phone lines to handle urgent repairs and infrastructure support requests.

As a precaution we have also closed our face-to-face local customer service centres, but local centre staff remain available remotely to support issue resolution.

You may also wish to log issues online:

Housing repairs: Click Here

Establishment repairs: Click Here

Complaints: Click Here



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