Investors in People
Investors in People invaluable for Amey
Amey operates from more than 200 different sites across the UK, works with major organisations in the public and private sectors, including defence, health, transportation and education, and employs around 21,000 people.
Our workforce profile mirrors our diverse market interests, with around half of our people working in front-line operational roles, such as cleaners and highways technicians, and the remainder in consulting services and business support.
It is our people who make the difference to our organisation and we value their importance. This is reflected in our four core values: we are Progressive, Accountable, Collaborative and Effective.
Our involvement with Investors in People has helped us identify our strengths and areas for further improvement. Our consistent approach to improvements and acting on feedback saw us achieve Silver in 2009, Gold in 2012 and Champion status in 2013 for the whole company. We have also maintained high employee satisfaction scores since 2009, which currently stand at 89%.
Taking the standard company wide
We joined as a whole company following our first group-wide assessment in 2007, and have continued to go from strength to strength.
We were initially motivated to work with Investors in People because achieving the standard was seen as an integral part of our overall employee engagement strategy. This is founded on the belief that engaged people will be more productive and less likely to leave the business.
While some parts of the business had benefited from Investors in People in the past, we were keen to ensure all parts of the business operated to the same exacting standards. We wanted to ensure employees, irrespective of where they were based, benefited from the same opportunities.
The Investors in People assessment process also gives people across the business an excellent opportunity to independently feedback their views on all aspects of working at Amey. Managers can then use this information to improve the working environment.
Increasingly, Investors in People recognition was being used by our customers as an assessment criterion on pre-qualification questionnaires when bidding for work. Investors in People recognition therefore enabled us to access a wider pool of bid opportunities
Investing in our people benefits us all
By working with Investors in People, we have benefited in a number of important and valuable ways, including:
- Increased employee satisfaction
We have maintained high employee satisfaction scores since 2009 and it is currently 89%. This is significant in maintaining low levels of employee turnover.
- Competitive advantage
Group-wide Investors in People recognition is extremely valuable when we bid for new contracts, particularly in the public sector where it is becoming a pre-requisite for doing business.
- Employee engagement
Our Investors in People champions based across the business have not only helped us achieve Champion status; they have formed a network of employee engagement champions who help communicate a range of initiatives across our diverse workforce.
- Addressing employee concerns
From feedback in previous post-assessment reports we developed a number of specific initiatives to address employee interests and concerns. Introducing Pulse surveys between our annual survey process helps to drive continuous improvement across the business.
We will continue our work with Investors in People to ensure we do everything in our power to preserve our Gold and Champion status. We remain dedicated to working with companies in our supply chain and other businesses in our sector to help them drive continuous improvement and achieve Gold status themselves. We also commit to maintaining our internal review team, which makes the logistics of assessments much easier for large, multi-site businesses like Amey, as well as providing excellent development opportunities for those employees involved.
A catalyst for change
“Investors in People was a catalyst for real, positive change in Amey. It adds so much more insight than any staff survey could ever offer. From a procurement perspective, Investors in People is no longer a ‘nice to have’, it’s essential, and having Gold status for the whole business really sets us apart in our industry sector.”
Valerie Hughes-D’Aeth, Group HR Director, Amey