What does Responsible Business mean to you?

In the latest Amey blog as part of Responsible Business Week, Central Government and Utilities MD Dan Holland explains what being a responsible business means to him.

undefinedI have worked in what was once more commonly termed the ‘support services’ sector for over twenty years. What I have learned is that as a company grows, so does its influence upon the wider society. This is not only because of the physical nature of the works but also those less visible activities involved in the running of a business. These include how and where goods, materials and services are procured, the recruitment and development activities and the overall impact upon the communities where works are being undertaken.

Being a good neighbour

To me, ‘Responsible Business’ means operating efficiently and effectively whilst being a ‘good neighbour’. By this, I mean that we are trusted, our people are proud to work for us and that we conduct our business in a way that has a positive effect on local, regional and national issues.

I know how disruptive our work can be. We work outside people’s homes, close down roads, work in busy office environments and often, it is only when something goes wrong is the value of our services recognised. Being a ‘Responsible Business’ means doing the right thing by our end-customers at all times. The service we provide must benefit them and the area in which they live.

The quality of work we deliver is dependent upon our people. As a ‘Responsible Business’, we have to motivate, train and equip our people to work efficiently and effectively in order to provide a service that is valued by our customers.

Responsible in our markets

The markets we operate in provide both challenges and opportunities. In utilities for example, there is a significant skills shortage and nowhere near enough young people entering the industry. As a ‘Responsible Business’, we have to take ownership for this by making our company attractive to new entrants and providing them with career opportunities in a safe working environment.

Amey is addressing this industry wide challenge in a number of ways, one of which is supporting me in my role as a Director at EU Skills where we have developed a two-year apprenticeship scheme for the power sector. We are also working alongside EU Skills and a number of water companies to launch a nationwide apprenticeship scheme recruiting around 1,000 people.

So, what does ‘Responsible Business’ mean to me? It means behaving ethically and contributing to the development of Amey whilst improving the quality of life of our employees and their families as well as of the local community and society at large.